FAQ

📦 How long does shipping take?

We ship from our U.S. warehouse. Processing takes 2–4 business days, and shipping takes 4-8 business days within the U.S.

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🎁 Can I personalize my order?

Absolutely! Our Custom 3D Lamp and Spotify Song Plaque are fully customizable. Just follow the prompts on the product page to upload your photo, text, or song.

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🔄 What is your return policy?

We accept returns or exchanges within 14 days of delivery, as long as the item is unused and in its original packaging. Personalized items are not refundable unless damaged or incorrect.

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📝 Can I track my order?

Yes! Once your order ships, you’ll receive an email with a tracking number. You can also log into your account to see the status of your order.

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💌 Still have questions?

If your question isn’t answered here, please contact us at support@myeverus.com, and we’ll be happy to help.